Refund policy

We don't anticipate that you'll need this policy, but it's here just in case!

We have a 14 day return policy, which means you have 14 days after receiving your item to request a return, exchange or refund. 

To be eligible for a return or exchange, your item must be in the same condition that you received it, i.e. unworn, unused, and with original tags and/or packaging. You’ll also need the receipt or proof of purchase. Returns and exchanges are at the business owner's discretion.

To start a return or exchange, you can contact Eliza at hello@hotchipthelabel.com.au. If accepted, we'll send you instructions on how and where to send your package. Items sent back to us without first sending through a request will not be accepted. Postage is at the customer's expense.

You can always contact us for any return or exchange questions at hello@hotchipthelabel.com.au or through the Contact page.

Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right in a timely fashion.

Non-returnable items
We do not accept returns, exchanges or cancellations for face masks, custom made or made-to-order products. Please get in touch if you have questions or concerns about your specific item.

We also cannot accept returns for sale items or gift vouchers.

Refunds
We will notify you once we've received and inspected your return and let you know if the refund was approved or not. If approved, you'll be immediately refunded on your original payment method. Please remember that it can take some time for your bank or credit company to process your refund.

Gift Vouchers
No return, refund or exchange is offered for gift vouchers. Gift vouchers are not accepted for use on alterations and mending services.

Workshops Refunds and Cancellations
All bookings are considered final and refunds will be given at the business owner's discretion. Refunds must be requested via email to hello@hotchipthelabel.com.au and are subject to the following:
- If a refund is requested at least seven (7) days before the workshop date, you may receive full refund, or transfer
- If a refund is requested less than seven (7) days before the workshop date, no refund will be offered without extenuating circumstances (e.g. medical emergency), to be decided at the absolute discretion of the business owner.
- Non-attendance at a workshop is not refundable.
- Non-attendance at a workshop is not transferable to future workshops.